On-Hold Messaging for Dentists: Increase Caller Retention

“You usually have to wait for that which is worth waiting for.” —Craig Bruce

How many times have you hung up the phone while waiting on hold with a business? Studies show that offering something for your callers to listen to—something that’s useful, educational, and informative—makes them more likely to hold the line until your staff is able to speak with them.

With the exclusive on-hold message endorsement from ADA Business Resources and more than 20 years under our message on-hold “belt” at InTouch, we know what makes a dental on-hold message program successful. We know how to help you say what you want to say, and we know how to say it in a way that will be pleasing to the ears of your patients.

InTouch’s dental message on-hold programs:

  • Diminish caller frustration
  • Make the on-hold time pass more quickly
  • Educate callers about important dental health topics
  • Notify those on hold about pricing discounts or other special offers from your practice
  • Inform dental patients about the products and services that help your dental practice stand out

Losing fewer callers to the frustration of waiting on hold means you’ll be able to make more people smile. And we’re betting that’ll make you smile. But an effective on-hold message for dentists does more than keep your callers on the line, it will also help to make your brand more recognizable to your current and potential patients. Remember, your greatest source of new business comes from existing patients. Make sure your patients know about all of your services and features. We can help.

Click here to learn how your dental on-hold message can grow brand awareness.

ADA Member Exclusive Discount

ADA members receive a $300 discount. Take advantage and you can receive unlimited message changes and unlimited short subject program creation for one low fee, offered exclusively to ADA members.