Custom Message On Hold For Your Practice


Increase Caller Retention

Countless studies show that while people are placed on hold, they expect to be entertained, educated, and informed. They want to learn about your offerings, not listen to dead air. Those left in silence while on hold  tend to become frustrated, often hanging up after only 20 seconds and never calling back again. Can you afford to not have a custom message on-hold program?

Build Brand Awareness

Your practice is unique. You work hard to ensure you do things differently than your competitors. A powerful branding tool, your on-hold message will promote what makes your practice shine. Reinforce your brand with a custom message on-hold program by InTouch Practice Communications, the exclusively endorsed message on-hold company by ADA Member Advantage.

Promote Your Practice

Placing callers on hold is necessary for successful, busy practices like yours. Your patients are your greatest resource for new business, and while on hold they can learn what makes your practice stand out. Drive traffic to your website and social media channels. Promote additional services, specials, and awards. It can all be done while your patients are on hold.

Can They Hear You Now?

InTouch Practice Communications is proud to have been selected as the exclusive telephone message on hold vendor endorsed for members of the ADA ® by ADA Member AdvantageSM . InTouch Practice Communications is proud to have held this exclusive endorsement since 2009. We provide outstanding customer service, extremely high quality programs and fair pricing to thousands of dental practices across the country.


When you consider that 94% of all marketing budgets are spent getting people to call while only 6% is spent handling received calls, it’s no surprise that companies are losing valuable marketing opportunities. Our dental On-Hold Messaging creates an on-hold experience that engages your callers with your practice.

When you place callers on hold, are you using that time wisely?

Message On Hold from InTouch Practice Communications

You’ve worked hard to build a practice that delivers the highest quality of dentistry. Our
telephone message on hold programs are fully customized for your practice and allow you
to highlight your services and expertise and support your passion for the art of dentistry.
ADA Member AdvantageSM recognizes our ability to support your mission and has exclusively
endorsed our message on hold for ADA members since 2009…the longest running exclusive endorsement in this category.

Why should your practice have a custom message on hold program?

  • An effective dental message on hold program shows your practice is professional

  • Educate callers on what makes your practice different

  • Avoid silence on hold and hang ups

  • Provide callers with information and promote additional services

What others say about us

“I think that our dentists will find that InTouch Practice Communications is, simply put, the best in its class.”

Deborah Doherty
Deborah DohertyDirector, ADA Member Advantage

“The machine is rock solid, it doesn’t have any issues, and its never been out since I’ve actually hooked it up!”

Dr. Arriola
Dr. ArriolaGeneral Dentist

“Love the product! Its affords me an opportunity to explain to patients exactly what my practice has to offer.”

Dr. Gold
Dr. GoldOral and Maxillofacial

Patients placed on hold and listen to a custom message on hold program will have a greater chance of asking about the services they heard about while on hold.

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